© 2025 N1 Outfit. All rights reserved. We do not sell branded or counterfeit products.
Private Entrepreneur Valentyn Semenenko , Ukraine. Tax ID: 3572911178.
Refund and Return Policy
Last updated: August 2026
We want customers to receive the products they ordered in the expected condition.
This policy describes the return and refund procedures applicable to purchases from N1outfit.
14-Day Return RequestsWhere applicable under consumer protection law, customers may request a return within 14 days of receiving their order.
To initiate a return, contact:
support@n1outfit.com
before sending any product back.
The product should be returned unused, unworn, undamaged, and with its original packaging, labels, and accessories where applicable.
Defective, Damaged or Incorrect ProductsIf you receive:
We may request photographs or other reasonable evidence necessary to verify the issue.
Where the claim is confirmed, we will provide an appropriate remedy in accordance with applicable law, which may include replacement, refund, or another agreed solution.
Change-of-Mind ReturnsWhere a statutory right of withdrawal applies to the customer's purchase, N1outfit will respect that right.
Customers should notify us within the applicable statutory period before returning the product.
Certain products may be excluded from withdrawal rights where permitted by applicable law, including certain personalized, made-to-order, or hygiene-sensitive products.
Return ShippingUnless the product is defective, incorrect, or otherwise required by applicable law, the customer may be responsible for the cost of returning the product.
Return instructions and the appropriate return location will be provided after the return request has been approved.
Do not return products to the address shown on the parcel without contacting us first.
Different products may require return to different fulfillment locations.
Refunds Once a returned product has been received and inspected, we will notify the customer regarding the refund.
Approved refunds are generally issued using the original payment method where technically possible.
Processing times may vary depending on the bank or payment provider.
Original shipping charges, customs duties, import taxes, and similar third-party charges may be non-refundable except where required by applicable law.
Refused Customs Charges Failure or refusal to pay applicable import duties or customs charges does not automatically constitute cancellation of an order.
We want customers to receive the products they ordered in the expected condition.
This policy describes the return and refund procedures applicable to purchases from N1outfit.
14-Day Return RequestsWhere applicable under consumer protection law, customers may request a return within 14 days of receiving their order.
To initiate a return, contact:
support@n1outfit.com
before sending any product back.
The product should be returned unused, unworn, undamaged, and with its original packaging, labels, and accessories where applicable.
Defective, Damaged or Incorrect ProductsIf you receive:
- an incorrect product;
- an incorrect size compared with your confirmed order;
- a materially defective product; or
- a product damaged before or during delivery,
We may request photographs or other reasonable evidence necessary to verify the issue.
Where the claim is confirmed, we will provide an appropriate remedy in accordance with applicable law, which may include replacement, refund, or another agreed solution.
Change-of-Mind ReturnsWhere a statutory right of withdrawal applies to the customer's purchase, N1outfit will respect that right.
Customers should notify us within the applicable statutory period before returning the product.
Certain products may be excluded from withdrawal rights where permitted by applicable law, including certain personalized, made-to-order, or hygiene-sensitive products.
Return ShippingUnless the product is defective, incorrect, or otherwise required by applicable law, the customer may be responsible for the cost of returning the product.
Return instructions and the appropriate return location will be provided after the return request has been approved.
Do not return products to the address shown on the parcel without contacting us first.
Different products may require return to different fulfillment locations.
Refunds Once a returned product has been received and inspected, we will notify the customer regarding the refund.
Approved refunds are generally issued using the original payment method where technically possible.
Processing times may vary depending on the bank or payment provider.
Original shipping charges, customs duties, import taxes, and similar third-party charges may be non-refundable except where required by applicable law.
Refused Customs Charges Failure or refusal to pay applicable import duties or customs charges does not automatically constitute cancellation of an order.
If the shipment is returned to us as a result, any refund will be handled in accordance with applicable law and may, where legally permitted, reflect reasonable costs incurred in connection with the failed delivery or return.